Order cancellation

  • If you have to cancel the order you can do it within 24 hours of placing the order.
  • Please email us at [email protected] to cancel the order.
  • If you cancel the order, you will be charged a fee (2.9%+0.3$) of the order value. This is a payment gateway fee, we do not keep this fee

Replace Products

If the item is not as described. This includes wrong color, wrong style, or poor quality. Please provide proof that the item received is not as described and our team will resend replacement for you at no additional cost. 

Returns

  • Return period: within 15 days of receiving your order.
  • The product is in poor condition (damage, incorrect object, or poor printing quality), or if the packaging has been tampered with or the product has been damaged during delivery. This item is eligible for a full refund or replacement
  • Please email us at [email protected], choose your issue, and attach a picture of the damaged item within 15 days of receiving your order.

Refunds

  • If you don’t receive your product after 45 business days from the day you purchased it (which rarely happens), we will refund you 100% of your money.
  • Give you a 100% Refund as it’s our fault.
  • Please email us at [email protected] to request a refund
  • Refunds will be issued to the original form of payment. Depending on the form of payment, you will receive your refund within 5 – 10 business days.

NOTE:

We typically DO NOT accept refunds or replacements due to customer mistakes such as:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address) 
  • Other exceptional circumstances outside the control of MarshallByHuman Shop

So please review your order carefully before you check out to ensure your order is correct.

Need help ?

Contact us at [email protected] for questions related to refunds and returns.